terms and conditions

1. owner identification

cucuduchofamily s.l. with cif b70431226 and located in lugar de insua 44, luou 15883 in teo, is a spanish company, registered in the mercantile registry of santiago de compostela, in volume 236, sheet 42, registration 1ª in sheet sc-474442, which administers the domain www.cucuducho.com.

contact through: hola@cududucho.com 

 

2. application range

these standard trading terms and conditions (from now on “the terms”) shall be valid for all cucuducho products, except for those being unique, having been customised or having special characteristics, which will be regulated under special conditions. therefore, an order for goods presumes the acceptation of all the conditions displayed.

cucuducho will meet all orders coming from spain, this includes therefore all orders coming from the canary and balearic islands and the autonomic cities ceuta and melilla. a procedure for orders coming from countries in the eec will be stablished.

 

3. orders and buying procedures

orders will be processed exclusively via the online shop.

as a user you shoud register in cucuducho's online shop, give your contact data and e-mail. this data should subsequently be expanded with the wished delivery address. once we have the contact data, a password will be sent to your e-mail. with this you will be able to manage your personal area and process any order.

on registration you declare all the data reported are true and that you are of legal age, so you have full capacity to freely and voluntarily acquire products. an “order confirmation” will entail its purchase and the accesion to each of the conditions, hereby entirely acknowledging and accepting them.

 

4. price and payment

price will be as indicated in the product characteristics. eventually, in case of sales or discounts, it will appear next to the original price, which will be crossed out. shipping fees will be indicated too in the acquisition process before the order confirmation, but will not be included in the price.

once completed the order process, payment may be made by two different means,: (i) through a paypal account, where you should enter and sign in with your personal account; (ii) through the bbva payment gateway.

cucuducho will not be able to arrange delivery until the effective payment confirmation by the payment gateway.

prices include vat, unless otherwise mentioned, with the exception of sales to the canary islands, where you should, as a resident, pay the corresponding tax.

cucuducho reserves the right to change prices and characteristics appearing in the product description whenever the manufacturing conditions so require.

 

5. delivery

the delivery times are always approximate, depending on previous stocks or even the actual times for production. as a general term, the designated period proposed for articles in stock is of 5 to 10 days and 30 to 60 days for articles in production, taking into account the artisanal and customizable production. when different delivery times for the same order, this will be made within the longer scheduled time.

products will be delivered from monday to friday, bank holidays not included. deliveries will not be made on saturdays, sundays or in each region or country bank holidays.

the delivery of the products purchased will always be carried out by companies wholly independent from cucuducho, therefore cucuducho accepts no liability for any harm or damage to the products purchased by the user. all of this according to the law of land transport regulation 16/1987, from july the 30th and the  real decreto 1211/1990, from september the 28th, approving the land transport regulation.

we strongly recommend to check the product status before the driver or deliveryman, clearly indicating him any harm or damage, which will be reflected on the delivery note.

cucuducho is released from liability for any delay in the delivery times when they are caused by force majeure circumstances(solely descriptive but not restrictive are strikes, transport, provision or production issues, serious contingents or natural disasters, etc.) therefore an extension will be available.

6. changes and refunds

once the product has been received, a 14 days withdrawal period will be available. beyond that date, we will consider the products accepted. changes or refunds will not be accepted after the deadline, except for quality or production faults. when sending products for a change or refund, they should be stored in their original packaging. products with a damaged packaging other than the one resulting from the packaging opening will not be accepted.

a copy of the delivery note should be included in any change or refund. shipping costs are on you, except for those arising from a manufacturing or quality fault, that will be borne by cucuducho. once we have received the product/s and checked the conditions mentioned before, cucuducho will make a complete refund. this will be made as soon as posible and, in any case, within the 14 days after the e-mail confirming the product/s refund. the refund will be done through the same means used in the purchasing process. in any case, cucuducho reserves the right to use the safest and most adequate means.

products damaged by the customer or those with a damaged packaging other than the one resulting from the packaging opening will only be partially refunded or not refunded at all.

to ask for a reference change, the following steps should be followed:

·  in “my orders” section enter the order number and your e-mail address.

·  the system will show the order details and the “change” option. click on this option and indicate the article/s you want to change and select the reason why you want to make it.

 

in the case of a change, remember you are the solely responsible for all necessary costs, except when a manufacturing or quality fault is found in the product. in that case, cucuducho will assume all the change costs. under no circumstances, return deliveries with unpaid postage will be accepted.

 

once we have received the article/s, the new one/s will be sent, using the same means as in the original sale.

 

7. information or typographical mistakes

it could be the case that the info in our web has typographical mistakes, inaccurate data or omissions related to the product descriptions, price or availability. cucuducho reserves the right to correct any mistake, inaccuracy or omission and changing or updating the information any time without prior notice (even after an order has been made).

products deliberately customised or requested by a customer will not be refunded. for hygiene reasons, textile products will not be refundable once opened and removed from its original packaging.

8. warranty

seller warrants that the goods in our catalog are new and free from defects (being a fault in any of the specifications given) within 2 years from the reception date. this is based on the 3/2014 law, from march the 27th, that modifies the text of the general law on consumers and users defence and assist the customer on bought goods repairing and replacement.

however defects for negligences, damages, wrong handling or for wear and tear during the normal use are excluded from warranty claims.

9. data protection

cucuducho has adopted all the technical and organizational measures required by the applicable european and spanish regulations, in particular the organic law 15/1999, from december the 13th, on the protection of personal data. additionally, during registration, buying or surfing processes customers are informed  that their personal data will be included in one or more files registered in the data protection agency. cucuducho will under no circumstances save the transaction data, bank accounts or credit cards, remaining that an exclusive competence of the banking institution.

the scope of this database exclusively concerns the (i) the management of orders; (ii) the reply to contact or information requests and (iii) the delivery of commercial offers which may be of interest similar to previous purchases or the periodical newsletter.

likewise, the data will not be ceded to third parties.

the user's rights of access to his personal data, cancellation, rectification and opposition is guaranteed by cucuducho, through  los cuales podrán ejercerse por escrito a la dirección arriba indicada

cucuducho guarantees your rights to access, modify, cancel and oppose the processing of your personal details by writing to the above-mentioned address. the user may oppose the sending of e-mail communicationswith the mere indication of willingness in the same communication or through the customer personal area.

10. governing law and venue

this contract is subject to spanish jurisdiction and to the jurisdiction of santiago de compostela's courts. notwithstanding, it will be subject to consumers procurement law.